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Valley-Wide Grocery Delivery

Fast, fresh, and reliable daily delivery across Kathmandu, Lalitpur, and Bhaktapur straight from our Dhapakhel store.

Delivery Options & Process Overview

Ecom Pasal Online offers structured grocery delivery services tailored for homes and businesses across Kathmandu Valley. Follow our 4-step seamless process below:

1

Order Product & Specify Delivery

Order Step

Add groceries to cart and select either Doorstep Express Delivery or Self Store Pickup at checkout.

2

Receive Confirmation Message

Confirmation Step

Get an instant SMS and email with your unique Order ID and estimated dispatch time from Dhapakhel.

3

Doorstep Delivery Arrival

Rider Step

Our delivery driver brings fresh daily essentials straight to your home address in Kathmandu Valley.

4

Self Pickup at Dhapakhel Store

Pickup Step

Prefer picking up yourself? Collect your packaged order from our physical shop in Dhapakhel, Lalitpur (10 AM – 7 PM).

Freshness & Hygiene Assured

All grocery items—from fresh produce to packaged staples—are inspected, packed, and dispatched directly from our store location in Dhapakhel, Lalitpur.

  • ✓
    Same-Day Dispatch: Orders placed before 1:00 PM are delivered on the exact same day within Kathmandu Valley.
  • ✓
    Flexible Payment: Pay online via eSewa, Khalti, Mobile Banking, or cash on delivery upon receiving your parcel.
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    Operating Hours: Delivery & Store Pickup available Sunday to Friday (10:00 AM – 7:00 PM).
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Exchange & Return Policy

If an item arrives damaged, expired, or incorrect, Ecom Pasal Online offers a quick, hassle-free replacement or return policy.

Return Conditions & Requirements:

Returns must be initiated within 24–48 hours of delivery for perishable goods and 7 days for packaged pantry items. Please note:

  • Items must retain original packaging, seals, or batch labels.
  • A valid Order ID or purchase receipt from Ecom Pasal Online is required.
  • Perishable fresh produce damaged during transit will be replaced immediately or credited back to your account.

Need Help with Your Delivery?

Select a dedicated service portal below to track an active order, submit a return claim, or request order cancellation:

ORDER TRACKING

Where is My Order?

Check real-time status updates of your grocery delivery across Kathmandu Valley.

Track Order →
EASY RETURNS

Return an Item

Submit a return request for damaged, expired, or wrong goods delivered to you.

Start Return →
BULK & HELP

General Enquiry

Have questions regarding wholesale bulk orders, payment options, or stock availability?

Send Query →