Ecommerce Pasal
Submit a quick return request for damaged or incorrect goods with our hassle-free policy across Kathmandu Valley.
Enter the name used on your order.
We'll send return status updates here.
In case our pickup rider needs to reach you.
Enter the order number for the return item.
Name of product or category (e.g. Wai Wai Noodles, Masala).
Select delivery date from the calendar.
Select the main reason for your return.
Select product condition.
Upload clear pictures of the item seal, expiry date, or package damage.
📷 Click to Upload Item Photos
Supports PNG, JPG, or PDF (Max 5MB)
Select preferred resolution.
Thank you! Our returns team at Ecom Pasal Online is reviewing your claim. We will schedule a pickup at your address in Kathmandu Valley shortly.
We just need your contact info to process your return smoothly!
