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Ecommerce Pasal

🚫 Pre-Dispatch Cancellation

I Want to Cancel an Item

Cancel items or full orders instantly before dispatch from our Dhapakhel store location across Kathmandu Valley.

Ecom Pasal's Order Cancellation Portal
Customer Details

What's your full name?

Enter the name used when placing the order.

What's your email address?

We'll send cancellation confirmation here.

What's your phone number?

Used to verify your order before cancelling dispatch.

What is your Order ID?

Enter the number generated at checkout.

When was this order placed?

Select the purchase date from the calendar.

Which specific item(s) do you want to cancel?

Type product name or write "Entire Order".

Why do you want to cancel this item?

Select the main reason for your cancellation request.

Ordered by Mistake / Duplicate
Delivery Taking Too Long
Incorrect Delivery Address / Contact
Want to Change Payment / Order Items
Changed Mind / Item No Longer Needed

Do you want to cancel a single item or the whole order?

Select cancellation option.

Cancel Specific Item Only
Cancel Entire Order Completely

How was this order paid for?

Select your checkout payment method.

Cash on Delivery (No Refund Needed)
Online Prepaid (eSewa / Khalti / Mobile Banking)

If prepaid, enter eSewa / Wallet Number for refund:

Any additional notes for our warehouse team?

Mention if you want to replace this item with something else.

🚫

Cancellation Request Submitted!

Thank you! Our dispatch team at Ecom Pasal Online has received your cancellation notice. If your order hasn't left our store, dispatch will be halted immediately.

Pasal Note

We need your details to locate your active order before dispatch from Dhapakhel.

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